Privacy information

Who handles your information

Tech Platform PTY Ltd, Brisbane, Australia operates Band Incubator. This preview notice describes how the current app handles information. Contact support@techplatform.io with privacy questions, requests or complaints.

Information used by the app

• Manager account details, including your email address and authentication records. Supabase handles password authentication.
• Band and member names, assigned parts, song details, progress, gigs and rehearsal plans.
• The audio, scores, sheet music and links you choose to add.
• Subscription identifiers and status received from Stripe. Card details are entered with Stripe, rather than in Band Incubator’s own forms.
• Device connection and playback timing information used to coordinate practice, and technical information used by hosting providers to operate and protect the service.
• Messages and contact details you send to support.

Why it is used

We use this information to provide accounts and band access, deliver your files, coordinate playback, show progress, administer subscriptions, respond to support requests and investigate errors or misuse. Avoid adding personal information to song notes or files unless your band needs it.

What your band can see

Band members can access band resources and shared progress through their private links. Managers can manage members and resources. These links function as access credentials; anyone you share one with may gain access. The public marketing page does not display your band’s files or progress.

Service providers and overseas processing

The current app uses Supabase for authentication, Stripe for billing, and Sites hosting with Cloudflare-backed application and file storage. These services process information needed to operate their part of the app. Support emails are handled through our email service.

Providers may process information outside Australia. Hosting regions, overseas destinations and provider arrangements are being confirmed for the paid launch; this draft does not promise Australian-only storage. Contact us before uploading information if you need specific residency assurances.

When you follow an external link, such as a YouTube lesson, that provider’s privacy practices apply.

Storage on your device

The app uses browser storage to remember authentication or member access and to cache downloaded audio where supported. Clearing browser data or using private browsing may remove these items and require you to sign in or download a track again. Sign out and clear the site’s stored data when using a shared device.

Retention and deletion

Band records and files are currently retained when a subscription is cancelled, so cancellation and deletion are different actions. Managers can remove songs and member profiles through the app. Contact support to request account or band deletion, or to ask about copies held by service providers. We may need to retain records to meet legal obligations or resolve disputes.

Detailed retention periods and backup deletion arrangements are being finalised before paid launch. We do not promise that a deletion request removes every backup instantly.

Your choices and requests

You can choose what to upload and share. Contact support to request access to or correction of your personal information, seek deletion, or make a complaint. We may ask for information to verify that the request is authorised, especially where it affects a shared band.

For general information about Australian privacy principles and privacy complaints, visit the Office of the Australian Information Commissioner. Applicable legal obligations depend on the circumstances of the business and information involved.

Contact

Tech Platform PTY Ltd
Brisbane, Queensland, Australia
support@techplatform.io